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Help | Table of Content
Diagnostic Service collects important server and client logs for quick troubleshooting.
It will collect:
| Ø | Client log (from localhost IP: 127.0.0.1) |
| Ø | Hardware log of all kinds of servers |
| Ø | Recording log of Recording Servers and Recording Failover Servers |
| Ø | System configuration of all kinds of servers |
| Ø | Event log of all kinds of servers, which is optional |
It will not collect:
| Ø | Video data recorded by Recording Servers and Recording Failover Servers |
| Ø | Metadata stored by Metadata Server |
Diagnostic Service:
1. Open Global menu, and click Diagnostic Service

2. A Diagnostic Service dialog appears.

Enable check-box to select target(s) to collect information.
Features for Diagnostic Service:
Function
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Description
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Add, delete, or edit a target to collect information (Method 1 only)
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Start date / End date
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The interval to collect information
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Event log
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Enable it to collect event log database
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Export path
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Where the collected information will be stored
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Start collection
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Click to begin collecting information
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Stop collection
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Click to cancel collection information
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When collecting, a progress bar appears:

When Collection progress reaches 100%, locate the path storing collected information and send it back to NVR provider.

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