Diagnostic Service

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Diagnostic Service collects important server and client logs for quick troubleshooting.

 

It will collect:

ØClient log (from localhost IP: 127.0.0.1)
ØHardware log of all kinds of servers
ØRecording log of Recording Servers and Recording Failover Servers
ØSystem configuration of all kinds of servers
ØEvent log of all kinds of servers, which is optional

 

It will not collect:

ØVideo data recorded by Recording Servers and Recording Failover Servers
ØMetadata stored by Metadata Server

 

Diagnostic Service:

 

1. Open Global menu, and click Diagnostic Service

 

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2. A Diagnostic Service dialog appears.

 

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Enable check-box to select target(s) to collect information.

 

Features for Diagnostic Service:

Function

Description

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Add, delete, or edit a target to collect information (Method 1 only)

Start date / End date

The interval to collect information

Event log

Enable it to collect event log database

Export path

Where the collected information will be stored

Start collection

Click to begin collecting information

Stop collection

Click to cancel collection information

 

When collecting, a progress bar appears:

 

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When Collection progress reaches 100%, locate the path storing collected information and send it back to NVR provider.

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